Talk to a person.
There is no chatbot and no ticket number. Email us and one of the two of us answers.
We reply within two business days. If you have an order question, include the order number — it starts with CLWT- and is in your confirmation email.
Something arrived damaged
Email us with a photo and your order number. We will sort it out — you will not be out of pocket for our mistake.
Returns policy →Where is my order?
Ships from our overseas supplier, and we hold no Australian stock. Dispatched within 3 business days. Allow up to 25 business days from order to door. Past that window, email us and we will chase the carrier.
Shipping and delivery →An itinerary is out of date
Tell us what changed. Paid guides get free updates for 12 months and we would rather hear it from you than from a review.
Browse itineraries →You want to work with us
Creator codes, collaborations and anything commercial — same address, and put 'partnership' in the subject line.
About us →Business details
Can’t Live Without Travel, Australia. We ship within Australia only. All prices are in Australian dollars and include GST.
ABN and registered business name to be added once registration is complete.